📝 Overview
Learn how to find your serial number and how to recover it if you no longer have it. Your serial number appears in a few places, so you can usually find it without contacting support.
💡 Pro Tip: Serial numbers change monthly, so we recommend registering and signing in with an authorized admin email and password instead. This way, you won't need to look up or update your serial number every time you sign in.
📄 Where to Find Your Serial Number
Learn the fastest ways to locate your serial number without contacting support. You can locate your serial number in the following places:
Your purchase invoice - Invoices are sent by email to the addresses on file for your account.
Your software packaging - If you received a physical copy by mail, the serial number is printed on a sticker inside the CD case and on the invoice that came with the disc.
Your account portal - Sign in with an authorized account and select Update at the top. Your current serial number and software licensing will be displayed.
Salon (Salon Iris): Account Portal
Spa (Orchid): Account Portal
Body Art (Inkbook): Account Portal
🔐 Recovering Your Serial Number
Learn how to request help from support if you can't locate your serial number through any of the options above.
If you do not have access to any of the sources above, submit a recovery request and support can help you retrieve it.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
Where do I find my account portal?
Click the arrow to view the answer
Click the arrow to view the answer
Use the account portal link for your product: Salon, Spa, or Body Art. Each is listed in the "Where to Find Your Serial Number" section above.
Who counts as an authorized account?
Click the arrow to view the answer
Click the arrow to view the answer
An authorized account is one with permission to view licensing details for your business. If you are not sure whether your account qualifies, reach out to support.
What if my business changed ownership?
Click the arrow to view the answer
Click the arrow to view the answer
Contact support directly. Ownership changes need to be verified before licensing details can be released.
💡 Tips & Reminders
🗂️ Save your serial number somewhere secure once you find it. You will need it when reinstalling or moving to a new computer.
📧 Search your email for your original purchase invoice. That is the fastest place to find it.
🔒 Treat your serial number like a password and do not share it publicly.