Overview
This article provides various reports that offer insights into sales performance, employee and client data, pet management, and financial metrics. These reports are designed to streamline business operations, enhance client relationships, and monitor key performance indicators across different sectors.
Totals
These reports provide insights into sales performance, forecasts, and financial totals across various metrics, including daily, weekly, monthly, and yearly sales, employee-specific sales, profit and loss, and tax-related information. They also break down sales by city, demographics, and product category, while offering detailed views of client memberships and forecasted performance.
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Number / Name | Description | How Its Calculated |
97 Forecast By Day | Estimated income based on existing open and closed tickets by day. | Ticket total/number of tickets=Average (excl. Tax) |
136 Forecast By Date | Estimated income based on existing open and closed tickets by date. | Ticket total/number of tickets=Average (excl. Tax) |
118 Forecast By Employee | Total amount of sales on open and closed tickets for all employees over a range of dates | Total = total for open/closed tickets for employee during range of days. Average = Ticket totals/number of tickets during range of days. |
108 My Totals Report (For employee logged in) | Displays totals and sales tax for given range for the logged in employee. Must have password set up set to require password in order to run. | Individual closed ticket totals for products, services, returns, backbar as well as overall total. Also includes number of closed tickets and tips. |
158 Sales By Employee Category | Sales totals grouped by employee and employee category. | Sales totals for closed tickets grouped by employee and product/services totals as well as returns, overall total and number of tickets. Grand total is the combination of the above fields. |
156 Sales By City and Demographics | All sales by client city and demographics. | Displays break down of Total Sales (open/closed, does not count balance added to client), Average Sales, Total Tickets, Total Clients, New Clients, Existing Clients, Male Clients, Female Clients, No Gender Clients by City. Grand total is the combination of the above fields. |
10 Sales By Day | Total sales summed by day. The totals below represent the sum of the "Total" field from each ticket in the requested date range. For a more complete breakdown, use the following report: "Totals Report by Range of Days" (Report #104). | Unique clients, Number of Tickets, Transaction totals for tickets in range (open/closed, does not count balance added to client), Average ticket value (total/ticket=avg), and Max ticket (highest ticket value for range). Grand total is the combination of the above fields.
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34 Sales By Day Of Week | Sales statistics grouped by day of the week. | Unique clients, Number of Tickets, Transaction totals for tickets by day of week (open/closed, does not count balance added to client), Average ticket value (total/ticket=avg), and Max ticket (highest ticket value for day of week). Grand total is the combination of the above fields. |
54 Sales By Hour Of The Day | Sales statistics grouped by hour of the day. | Hour Closed (24 hr), Unique clients, Totals for tickets by hour for range (open/closed, does not count balance added to client), Number of Tickets, and Average ticket value (total/ticket=avg). Grand total is the combination of the above fields. |
11 Sales By Month | Total sales summed by month. | Month, Year, Unique clients, Number of Tickets, Totals (open/closed, does not count balance added to client), Average ticket value (total/ticket=avg), and Max ticket. Grand total is the combination of the above fields. |
42 Sales By Week | Total sales summed by week. | Calendar Week #, Year, Unique clients, Number of Tickets, Totals for tickets (open/closed, does not count balance added to client), Average ticket value (total/ticket=avg), and Max ticket. Grand total is the combination of the above fields. |
Profit And Loss | Gross income and expenses for date range. Accounts for your business expenses based on your general ledger entries. Can be selected without including sales transactions and with or without payroll. | Gross income shows sales totals as well as withheld tips and general ledger deposits. Expenses are broken down between sales expenses, settled tips, payroll, and general ledger. Gross Income - Expenses = Net Income |
160 Sales By Day Of The Week By Employee | Sales statistics grouped by day of the week and employee. | Employee Name, Day of week, Unique Clients, Tickets, Average Sale (Total Sales/Tickets=Avg.), Max (highest sale in range). Grand total is the combination of the above fields. |
12 Sales By Year | Total sales summed by year. The totals below represent the sum of the "Total" field from each ticket in the requested date range. For a more complete breakdown, use the following report: "Totals Report by Range of Years" (Report #107). | Year, Unique Clients, Number of Tickets, Total (open/closed, does not count balance added to client), Average Ticket (Total/Tickets=Avg), Max Ticket. |
1 Sales Totals And Sales Tax By Range Of Days | After choosing a range of dates, the report will generate sales totals based on the scheduled date of each closed ticket within the date range you selected. It will display totals for:
It will also generate a report for employees on the bottom for product and service totals, returns, backbar, and an overall total. | Summary shows total for closed tickets. Products + Services + Withheld Tips (+/-) + Credits (+/-) + Gift Certs (+/-) + Gift Cards (+/-) + Petty Cash (+/-) - Loyalty Point Rewards - Coupons redeemed = Total
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46 Sales Totals And Sales Tax For Today | The report will generate sales totals for closed tickets with today’s date as their closed date. It will display totals for:
It will also generate a report for employees on the bottom for product and service totals, returns, backbar, and an overall total. | Summary shows total for closed tickets. Products + Services + Withheld Tips (+/-) + Credits (+/-) + Gift Certs (+/-) + Gift Cards (+/-) + Petty Cash (+/-) - Loyalty Point Rewards - Coupons redeemed = Total Payments and Change does not include petty cash deposits. |
47 Sales Totals And Sales Tax For Yesterday | The report will generate sales totals for closed tickets with yesterday’s date as their closed date. It will display totals for:
It will also generate a report for employees on the bottom for product and service totals, returns, backbar, and an overall total. | Summary shows total for closed tickets. Products + Services + Withheld Tips (+/-) + Credits (+/-) + Gift Certs (+/-) + Gift Cards (+/-) + Petty Cash (+/-) - Loyalty Point Rewards - Coupons redeemed = Total
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104 Totals Report By Range Of Days | Displays totals (product, services, returns, tips, client credit, gift certs, gift cards, petty cash) for the days in the date range selected. | Closed ticket totals by day for Products, Services, Sales Tax, Product & Service Returns, Withheld Tips, Settled Tips, Client Credits Added & Used, Gift Cert Purchased and Redeemed, Gift Cards Purchased & Redeemed. |
105 Totals Report By Range Of Weeks | Displays totals (product, services, returns, tips, client credit, gift certs, gift cards, petty cash) for the weeks in the date range selected. | Closed ticket totals by week for Products, Services, Sales Tax, Product & Service Returns, Withheld Tips, Settled Tips, Client Credits Added & Used, Gift Cert Purchased and Redeemed, Gift Cards Purchased & Redeemed. |
106 Totals Report By Range Of Months | Displays totals (product, services, returns, tips, client credit, gift certs, gift cards, petty cash) for the months in the date range selected. | Closed ticket totals by month for Products, Services, Sales Tax, Product & Service Returns, Withheld Tips, Settled Tips, Client Credits Added & Used, Gift Cert Purchased and Redeemed, Gift Cards Purchased & Redeemed. |
107 Totals Report By Range Of Years | Displays totals (product, services, returns, tips, client credit, gift certs, gift cards, petty cash) for the years in the date range selected. | Closed ticket totals by years for Products, Services, Sales Tax, Product & Service Returns, Withheld Tips, Settled Tips, Client Credits Added & Used, Gift Cert Purchased and Redeemed, Gift Cards Purchased & Redeemed.
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148 Total Taxable vs. Non-Taxable Product and Service Sales | A summary of all products and services that were sold which were marked as taxable and non-taxable, over a range of dates. All other sale types, as well as product and service returns, are included in the 'Non Product/Service Sales' column. | Taxable Services, Taxable Products, Non-taxable Services, Non-Taxable Products, Non Product/Services Sales (Gift Cards etc), and Total Sales. |
164 Monthly Client Membership Cost/Revenue | Client membership revenue and cost in a selected range of dates grouped by month and membership. The revenue is the total membership payments and the cost is the total amount in backbar and payroll commission. |
Clients
These reports provide insights into client information, including balances, referrals, appointments, loyalty points, spending habits, and marketing referrals. They cover a range of client-specific data, such as clients with default discounts, no-show records, first and last visit dates, and those with invalid contact information, helping to manage client relationships and marketing efforts effectively.
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Number / Name | Description | How Its Calculated |
79 All Clients with a Balance (Tab) | List of clients with a non zero balance. Positive indicates client owes business; negative indicates business owes client. | ID, Name, Balance, and Balance Comment. |
27 All Clients with a Default Discount | List of all clients that have a non-zero default discount amount. | Client ID, Name, Product Discount %, Service Discount %. |
103 Appointments for Client Without an E-mail Address | Clients who have an appointment but did NOT receive an email reminder because they do not have an email address | Filterable by date range, Employee, Ticket ID, Date Scheduled, Time Scheduled, Email reminder, Name, Home Number, Mobile Number, Work Number, Description, Price. |
159 Appointments for Clients Without a Text Number | Clients who have an appointment but did NOT receive a text message reminder because they do not have a text number entered. | Filterable by date range, Employee, Ticket ID, Date Scheduled, Time Scheduled, Text Reminder, Name, Home Number, Mobile Number, Work Number, Description, Price. |
57 Client Referrals - All | List of all clients that have referred another client. | Referring Client ID, Referring Client Name, New Client ID, New Client Name, Credited (T/F) |
58 Client Referrals - Not Credited | List of clients that have referred another client and have not been credited. | Referring Client ID, Referring Client Name, New Client ID, New Client Name, Credited (T/F) |
100 Client Referrals with Totals - All | List of all clients that have referred another client. | Referring Client ID, Referring Client Name, New Client ID, New Client Name, Credited (T/F), Ticket ID, Total. Also shows Total for Referring Client ID and Grand Total of Service purchase by the New Client. |
101 Clients Referrals with Totals - Not Credited | List of clients that have referred another client and have not been credited. | Referring Client ID, Referring Client Name, New Client ID, New Client Name, Credited, Ticket ID, Total. Displays all Tickets for clients whose referrer has not been credited yet. |
40 Clients by First Visit Date - By Employee | List of clients based on a selected first visit date range. | First Employee, Last Employee, ID, Name, First Visit, Last Visit, Total Visits, and Referral. |
41 Clients by Last Visit Date - By Employee | List of clients based on a selected last visit date range. | First Employee, Last Employee, ID, Name, Last Visit, Last Visit, Total Visits, and Referral. |
30 Client by Number of Visits | List of clients with more than a specified number of visits. | Name, Last Visit Date, Last Employee, Number of Visits. |
155 Client Loyalty Point Balance | A list of all clients displaying their current loyalty point balance. | Client ID, Client Name, Number of Tickets, Last Visit, Loyalty Points. |
129 Client Spending | List of all clients and the amount they have spent with the business. | Client ID, First Name, Last Name, Number of Tickets in Date Range, Product Total for Date Range, Product Count for Date Range, Service Total for Date Range, Service Count for Date Range, Client Total Sales, Client Average Sale. |
151 Clients With an Item Balance | All Clients that currently have a non-zero balance of units. | Client ID, First Name, Last Name, Balance (sum of items/training sessions on the clients profile), and Last Visit. |
162 Client With Invalid E-Mail And Text Number | Clients who have been contacted using an e-mail address and/or text number recorded on file that has bounced back messages due to the information being invalid. | Client ID, First Name, Last Name, Type (Email or Text), and Bad Data. |
121 Current Prepaid Service Balances | Current unused balance of pre-paid services purchased over the selected range of dates. | Client ID, Client Name, Ticket ID, Date Created, Last Used, Service ID, Description, Purchased Quantity, Service Price Paid, Quantity Remaining, and Total. Filterable by range of days. |
General Clients Report/Mailing/Mail Merge | After choosing a filter criteria, the report will display a list of clients that match the filter you chose. (X days/weeks/months/years since last visit, X days/weeks/months/years since first visit, birthday in X days/weeks/months/years, and more custom criteria.) | Client Report filterable by quick filters or custom criteria. Client ID, Title, First Name, Last Name, Pet Name, Breed, Address line 1, Address Line 2, City, State, ZIP, Home #, Work #, Mobile #, Email, SMS, Class, Gender, and Last Employee. |
43 List of Clients by First Name | List of clients with a particular first name. | Displays all clients with the first name entered into the search field. Last Employee, Name, ID, First Visit, Last Visit, Total Visits, and Referral. |
44 List of Clients by Last Name | List of clients with a particular last name. | Displays all clients with the last name entered into the search field. Last Employee, Name, ID, First Visit, Last Visit, Total Visits, and Referral. |
154 Marketing Referral Types for New Clients | Quantity of unique new client marketing referral types. | Referral Type and total for recorded new client referrals. |
39 New Client List | List of new clients based on a selected date created date range | Last Employee, ID, Name, Date Created, First Visit, Last Visit, Total Visits, and Referral. |
111 No Show Report for All Clients | List of all tickets marked as no show for a selected range of days. | Ticket ID, Date Scheduled, First Name, Last Name, and Client ID. |
149 Non-Returning Clients | List of clients who have not returned to the business in 90 days. | Displays all clients by First Name, Last Name, Total Visits, Last Visit Date, Email Address, Primary Phone Number |
29 Marketing Referral Type for New Clients vs. Last Employee | List of employees and quantity of unique new client marketing referral types. | Last Employee, Total, Internet, Magazine, Newspaper, and No Referral Type Specified. |
45 Survey of New Clients | List of new clients based on first visit and purchase details for a given range of dates. | First Employee, ID, Name, First Visit, Total Visits, Home Phone, Work Phone, Email, Ticket ID, Item ID, Date Closed, Description, and Total for Item. |
Top Spending Clients | Top spending clients broken down by business and employee | Count by entire store/employee, Client ID, Client Name, and Amount spent on closed tickets.
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151 Clients With Balance of Units | All clients that currently have a non-zero balance of units | Displays all clients that meet this criteria by Client ID, First Name, Last Name, Number of Units Remaining, and Last Visit Date |
130 Clients With Appointments Without E-Mail Address | Clients that have an appointment during the selected range of dates and no e-mail address entered. | Displays all clients that meet this criteria by Full Name, Date Scheduled, Ticket ID, Home Phone, Cell Phone, Work Phone, Time Scheduled, Description, and Price.
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Employees
These reports provide insights into employee performance, client assignments, hours worked, and sales. They include data on employee-client relationships, preferred employee counts, and employee goals, as well as detailed reports on hours worked, payment types for independent contractors, and return details. Additionally, they offer performance metrics such as booking percentages, client retention, and product sales percentage maintained.
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Number / Name | Description | How Its Calculated |
Day Off History | Display a list of Employees with their days off categorized by what type of day off it was. | After choosing a date range, it’ll display the every employee that had a day off within the date range and what type.
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48 Employees' Clients | List of all clients to see an employee based on closed tickets and a range of dates. | Searchable by all employees or specific. Employee, Last visit, Ticket ID, Client ID, Client, Mobile Phone, Email address, Count. |
28 Employees' Client Count Based on Preferred Employee | Total number of clients that have the preferred employee option selected grouped by their selected employee. | Employee and # of Clients. |
120 Employees' Clients Based on Preferred Employee | List of all clients that have a preferred employee selected and their contact information. | Searchable by all employees or specific. Employee, Client, Home Phone, Cell Phone, Work Phone, Address, City, State, Zip, E-mail, Last Visit Date, and Count. |
26 Employees' Client Gender Count Based on Preferred Employee | Gender count of clients who have a preferred employee grouped by their selected employee. | Employee, Male, and Female. |
132 Employees' Clients with Contact Information | Employees' clients with their contact information based on ticket closed date range. | Searchable by date range and by all employees or specific. Employee, Last Visit, Ticket ID , Client, Address, City, State, Zip, E-mail, Home Phone, Cell Phone, and Work Phone. |
157 Employee Hours Booked By Service Category | Amount of time booked per employee by service category. | Searchable by date range, Employee Name, Category, and hours booked including grand total for all. |
161 Employee Totals Grouped by Employee Category | Employee product and service sales for selected range of dates, grouped by employee category. | Searchable by date range and by employee(s), category, employee ID, employee, services sold ($), products sold ($), and total ($). |
112 Employee Totals Grouped by Product/ Service Category | Total employee product and service sales for selected range of dates, grouped by product/service category. | Searchable by date range and by employee(s), category, employee, quantity sold(#), and total for category ($). |
118 Forecast by Employee | Total amount of sales on open and closed tickets for all employees over a range of dates. | Searchable by date range, employee, total ($), average ($), max ($), and min ($). |
37 Hours Worked Based on Time Clock Entries | Summary of hours each employee has worked based on time clock entries. | After choosing dates and employees: Employees, Total Hours, Average Hours, Total per Employee, then a Grand Total. |
38 Hours Worked Based on Time Clock Entries Per Day | Hours per day each employee has worked based on time clock entries. | After choosing dates and employees, it’ll display each date and a column for each employee with how many hours that employee worked for that day. |
143 Payment Type for All Independent Contractors | A list of payment types for all independent contractors. | Independent Contractor Name, Tender, In, Out, Total, Total Per Employee, Grand Total for all employees. |
Percentage Booked | Percentage of hours booked based on hours scheduled. can be ran for Today, Past x Days, Date Range, or All Dates | Employee, Hours Booked, Hours Scheduled, Percentage Booked (hours booked / hours scheduled) |
Client Retention | Employee, Business and Combined Retention based on parameters set before running report | Employee Name, New Clients, Employee Retention (# Retained, % Retained), Business Retention (# Retained, % Retained), Combined Retention (# Retained, % Retained) |
78 Product Sales Percentage Maintained | List of employees, how much each has sold in products and services, and percent maintained (total product sales / total service sales * 100%) | Employee Name, Total($), Products ($), Services ($), Products Total, Services Total, Percent Maintained (%) (total product sales / total service sales * 100%) |
138 Return Details by Employee | All product return details listed by employee over specified date range. | After choosing date range and employees: Employee, Ticket ID (of return) Return Dates, Item Description, Amount ($) |
150 Employee Goal Report | The employee goals report lets you know how your employees are performing and whether or not they are reaching their goals. You can set goals for each employee by clicking the “Edit Goals” button on this report
| Rows: Number of Tickets, Total Product + Service Sales, Total Service Sales, Total Product Sales, Average Ticket Total (excl. tax), Average Service Price, Average Product Price, Service Sales % of Total, Product Sales % of Total, Product Sales % of Service Sales
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Products
These reports provide insights into product sales, inventory, and supplier performance, including detailed breakdowns by category, employee, and supplier. They track product usage, quantities sold, profit margins, and the overall impact of specific products on sales, as well as offer statistics on product orders, shelf totals, and sales as a percentage of total product and service sales.
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Number / Name | Description | How Its Calculated |
87 All Product Sales - Grouped by Category | List of all products sold by quantity, gross and net profit grouped by category. NOTE: Any products sold on a 'Back Bar' ticket (a ticket where the 'Back Bar' client is selected) are not included in this report. | Organized by Categories in alphabetical order. Category, Product ID, Description, Qty Sold (For Date Range Chosen), Qty Returned. Net Qty Sold, Retail Value, Wholesale Cost, Gross Profit, Net Profit |
93 All Product Sales Details Grouped by Category | Product sales including sales count, return count, wholesale, retail, and gross markup. | Organized by Categories in alphabetical order.
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127 Amount Spent by Supplier | Based on all POs, the total amount spent with each supplier. | Supplier, Sub-total, Shipping Cost, Tax 1, Tax 2, Tax 3, Total |
94 Backbar Product Usage - Grouped by Category | List of all products sold to the 'Back Bar' client grouped by category. This report shows the total cost of products used for in-house services. | Category, ID, Description, Quantity, Retail Price, Wholesale Price |
49 Items Sold and Client Names | List of products and/or services sold, amounts, and clients that purchased for a range of days. | Products: Ticket ID, Client Name, Date Closed, Amount, Product ID, Product Description Services: Ticket ID, Client Name, Date Closed, Amount, Service ID, Service Description |
Product Sales Statistics | Amount sold, wholesale cost, total wholesale, gross profit and net profit of products sold | Product ID, Description, Quantity Sold, Wholesale Cost Per Item, Total Wholesale Cost (Quantity sold * Wholesale cost Per Item), Gross Profit, Net Profit |
137 Product Sales as Percent of Total Product and Service Sales | The percentage of products sold compared to the total sales of all products and services by range of dates. | Grouped per employee: Employee Name, Date, Products ($), Services ($), Total (Products + Services) Products Sales As Percent of Service Sales (Products * 100 / Services), Products Sales as Percent of Total Sales (Products * 100 / Total) |
8 Product Shelf Total | Total cost of on-shelf products. | Is Product a Backbar Item? (true or false), Product ID, Description, Size, Category, Make, Stock Count, Wholesale, Retail, Shelf Cost (Stock Count * Wholesale) |
113 Product Shelf Total by Supplier | Product shelf total grouped by supplier. | Same as Product Shelf Total report, but organized by Suppler with a subtotal for each Supplier. Supplier, Is Product a Backbar Item? (true or false), Product ID, Description, Size, Category, Make, Stock Count, Wholesale, Retail, Shelf Cost (Stock Count * Wholesale) |
126 Products Ordered by Date | Products added to a PO on a specified date. | Date (Of Order), Product Order ID, Supplier, Product ID, Product Name, Quantity Ordered, Product Cost, Total Cost |
84 Products Sold Grouped by Category | List of all products sold on tickets for a given date range grouped by category. | Organized by category with subtotals for each category and a grand total Category Name, Ticket ID, Date Closed, Employee, Product ID, Description, Total |
86 Products Sold Grouped by Employee and Category | List of all products sold on tickets for a given date range grouped by category. | Organized by employees with a subtotal for each employee and a grand total. Employee Name, Category, Ticket ID, Date Closed, Product ID, Description, Total |
116 Products Sold Grouped by Make | Product sales grouped by make. | Organized by Makes with a subtotal for each Make. Make, Ticket ID, Date Closed, Employee Name, Product ID, Description, Total |
114 Products Sold Grouped by Supplier | Product sales grouped by supplier. | Organized by Supplier Name with a subtotal for each Supplier. Supplier, Ticket ID, Product ID, Description, Qty Prch, Row Total, Retail Price, Wholesale cost |
18 Profit of a Single Product Sold vs. Employee | Amount of gross profit for a particular product for all employees. | After choosing a date range and product ID, it’ll display each employee and how much Gross Profit each employee has made for the date range selected. |
16 Profit of Products Sold vs. Employee | List of employees and gross profit by products sold. | After a date range is selected, it’ll show every product and how much gross profit each employee has made with a total for each employee. |
17 Quantity of a Single Product Sold vs. Employee | Quantity of a specific product sold by each employee. | After choosing a date range and a product ID, it’ll show each employee and how many quantities of the selected product the employee has sold for the date range given. |
15 Quantity of Products Sold vs. Employee | List of products sold by each employee. | After choosing a date range, it’ll show each employee and how many quantities of each product the employee has sold for the date range given. |
119 Specific Category Statistics | Product statistics for a specific category. | After selecting a product category, it’ll display: Category Name, Product Description, Product ID, Make, Size, Qty Sold, Current Stock Count, Inventory History Total |
14 Tickets Containing a Specific Product or Service | A list of all closed tickets containing a specific product or service. | After choosing a date range and a Product ID, it’ll show every ticket within that date range that has that product ID in the ticket. Ticket ID, Scheduled, Time, Closed, Client Name, Employee Name, ID, Description, Item Price, Total, Grand Total |
Services
These reports provide insights into service sales performance, including detailed breakdowns by category, employee, and specific service sold. They track sales quantities, employee performance, and overall service statistics, as well as highlight the sales of individual services and the relationship between service sales and employee contributions.
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Number / Name | Description | How Its Calculated |
88 All Service Sales Details - Grouped by Category | List of all services sold by quantity, gross and net profit grouped by category. | After choosing a date range, it’ll display all services grouped by category and their details within the date range selected.
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Items Sold and Client Names | List of products and/or services sold, amounts, and clients that purchased for a range of days | After choosing a date range and whether you’d like to see data for just products, just services, or both services and products, the report will show you product/service data for the date range selected.
Product ID, Description, Ticket ID, Client Name, Date Closed, Amount ($) |
50 Monthly Sales | Total and average sales of any product or service grouped by month. | Year, Month, Number of Tickets (That selected product/service was sold), Min, Max, Average, Total |
19 Quantity of All Service Sold vs. Employee | Number quantity of all services sold for each employee. | Employee, Total, Then each service you have in alphabetical order in quantities sold by each employee. |
21 Quantity of a Single Service Sold vs. Employee | Number quantity of a particular service sold per employee. | Employee, Total, Then the service you selected in quantities sold by each employee. |
20 Service Sales vs. Employee | Dollar amount quantity of all services sold for each employee. | Employee Name, Total, Then each service listed with profit totals for each service for employees. Grand Total of each service. |
6 Service Sales Statistics | Service sales and profit statistics. | Choose a date range. Service ID, Description, Quantity, Gross Profit, Discounts (Quantity) Total Backbar, Net Profit (Gross Profit - Total Backbar) |
83 Services Sold Grouped by Category | List of all services sold on tickets for a given date range grouped by category. | Choose a date range. Service Category, Ticket ID, Sate Closed, Employee Name, Service ID, Description, Total ($) (All within date range selected) |
85 Service Sold Grouped by Employee and Category | List of all services sold on tickets for a given date range grouped by employee and category. | Choose a date range. Employee name and category, Ticket ID, Date Closed, Employee Name, Service ID, Description, Total |
22 Single Service Sales vs. Employee | Dollar amount quantity of a particular service sold per employee. | Choose a date range and a Service ID. Employee Name, Total ($) of service selected for date range. |
14 Tickets Containing a Specific Product or Service | A list of all closed tickets containing a specific product or service. | Choose a date range and Service ID. Ticket ID, Scheduled Date, Time, Closed Date, Client Name, Employee Name, Service ID, Description, Item Price, Ticket Total ($) |
Tickets
These reports provide insights into ticket management, including open tickets, payment types, and referral details. They track cancellations, returns, and rebooked tickets, along with ticket values, discounts, and product tax statuses. Additionally, they highlight ticket referrals by employee and the status of unconfirmed open tickets and appointments canceled by text.
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Number / Name | Description | How Its Calculated |
35 All Open Tickets | List of all open tickets. | Choose a date range. Employee Name, Ticket ID, Date Scheduled, Time Scheduled, Confirmation Type, Client Name, Home Phone, Work Phone, Description, Price |
130 Clients with Appointments without an E-Mail Address | Clients that have an appointment during the selected range of dates and no e-mail address entered. | Choose a date range. Tickets grouped by client who is scheduled for ticket. Client Name, Date Scheduled, Ticket ID, Home Phone, Cell Phone, Work Phone, Time Scheduled, Service Description, Price |
123 Open Tickets by Confirmation Type | Open tickets grouped by Confirmation type over selected range of dates. | Choose a date range. Confirmation Type, Ticket ID, Date Scheduled, Client Name, Home Phone, Work Phone, Mobile Phone, Total ($) |
122 Open Tickets by Created By Type | Open tickets grouped by Created By type over selected range of dates. | Choose a date range. Created By Name, Ticket ID, Date Scheduled, Confirmation Type, Client Name, Home Phone, Work Phone, Mobile Phone, Total ($) |
142 Rebooked Tickets | A list of rebooked tickets by date scheduled. | Only works when Check out/Close & Rebook button is used during checkout. |
125 Returns Done by Employee | Total value of all returns performed, grouped by employee. | Choose a date range. Employee Name, Ticket ID, Type (R), Return Amount ($) |
139 Ticket Referrals by Employee | A list of all ticket referrals grouped by employee. | Choose a date range. Grouped by each employee. Employee Name, Referral Type, Number of Tickets, Ticket Totals ($) Sub total for each Referral type Grand Total |
117 Ticket Referral Totals | Ticket referral totals. | Choose a date range and each employee you want to run the report for. Referral Type, Number of Tickets, Total Ticket Value Grand Total |
32 Ticket Payment Types | Total of each unique payment type for tickets. | Choose a date range. Tender Type, Number Of Tickets, Average Ticket Total, Total Tender Amount, Average Tender Amount Grand Total for Number of Tickets and Total Tender Amount columns. |
140 Tickets Created by Range of Days | A list of tickets ordered by date created. | Choose a date range. Grouped by Date. Date Created, Ticket ID, Employee Created By, Referral Type, Count. Subtotal for each date. Grand Total. |
144 Tickets Marked as Canceled, Voided, or No Show | A list of tickets that were marked as voided, canceled, or no show. | Choose a date range. Grouped by Status Type. Type, Date Scheduled, Date Voided, Ticket ID, Client Name, Mobile Phone, Email Address, Comment Sub Total for each type |
31 Tickets vs. Referral Types | Total of each unique referral type for tickets. | Choose a date range. Number of Tickets, Average Ticket Price, Referral Type |
55 Tickets with Discounts | List of all tickets that have at least one product with a non-zero currency or percent discount. | Choose a date range. Date Closed, Time Closed, Ticket ID, Employee Name, Client Name, Description, Price, Currency Discount, Percent Discount |
141 Tickets with Products not Marked as Taxable | A list of closed tickets that contain products not marked as taxable. | Date Closed, Ticket ID, Product ID, Item, Total Grand total for Total column. |
56 Tickets with Returns | List of all tickets that contain at least one return. | Choose a date range. Date Closed, Time Closed, Ticket ID, Employee Name, Client Name, Description, Type (Return, Service, Product), Price, Currency Discount, Percent Discount, Total (Totals in parentheses indicate a return) |
124 Total Value of Discounts Given | The dollar value of all discounts given in closed tickets over a range of dates. | Ticket ID, Client ID, Client Name, Item ID, Description, Quantity Purchased, Quantity Used, Price Per Item, Total Price, Total Discount, Total ($) |
36 Unconfirmed Open Tickets | List of all open tickets that have not been confirmed. | Choose a date range. Grouped by employees. Employee Name, Ticket ID, Date Scheduled, Time Scheduled, Confirmation Type, Client Name, Home Phone, Work Phone, Description, Price Subtotal for each employee |
818 Appointments canceled by Text | List of all appointments canceled by text or a given date range |
Coupons
These reports provide insights into the use and return of coupons, including the percentage of coupons returned and the tickets where coupons were applied.
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Number / Name | Description | How Its Calculated |
7 Percentage of Coupons Returned | Percentage of coupons returned for closed tickets. | Coupon ID, Description, # Issued, # Redeemed, % Redeemed |
33 Tickets Using Coupons | List of all tickets using a coupon. | Choose a date range. Coupon ID, Ticket ID, Client Name, Date Closed, Coupon Description, Discount Percentage, Discount Total ($) |
General Ledger
These reports provide insights into payments, deposits, and non-product items, including detailed breakdowns by category, supplier, and description. They track checks ordered by number and category, as well as products received, grouped by various factors such as product ID, category, and supplier.
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Number / Name | Description | How Its Calculated |
81 All Payments Grouped by Category | List of all General Ledger payments grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Category with a subtotal for each category and a grand total for the Quantity, Unit Cost, and Total Cost columns. Category, Description, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
82 All Deposits Grouped by Category | List of all General Ledger deposits grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Category, Description, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
77 Checks Grouped by Supplier | List of all checks grouped and summed by supplier. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Supplier with a subtotal for each Supplier. Supplier Name, Category, Check Number, Description, Date, Comment, Payment, Deposit, Type. |
76 Checks Ordered by Category | List of all checks grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Category with a subtotal for each Category. Category, Check Number, Supplier Name, Description, Date, Comment, Payment, Deposit, Type. |
75 Checks Ordered by Check Number | List of checks according to check number. | Choose a date range and which General Ledger Account you’d like to run the report for. Check Number, Category, Supplier, Description, Date, Comment, Amount, Type. |
67 Non-Products Grouped by Category | List of non-products entered on the General Ledger grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Category with a total row for each category. Category, Description, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
70 Non-Products Grouped by Category (Checks Only) | List of non-products entered on the General Ledger grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Category, with a Total row for each. Description, Category, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
66 Non-Products Grouped by Description | List of non-products entered on the General Ledger grouped and summed by description. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Description, with a Total row for each. Description, Category, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
69 Non-Products Grouped by Description (Checks Only) | List of non-products entered on the General Ledger grouped and summed by description. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Description, with a Total row for each. Description, Category, Date, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
68 Non-Products grouped by Supplier | List of non-products entered on the General Ledger grouped and summed by supplier. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Supplier, with a Total row for each. Supplier, Description, Category, Date, Check Number, Quantity, Unit Cost, Total Cost |
71 Non-Products grouped by Supplier (Checks Only) | List of non-products entered on the General Ledger grouped and summed by supplier. | Choose a date range and which General Ledger Account you’d like to run the report for. Grouped by Supplier, with a Total row for each. Supplier, Description, Category, Date, Check Number, Quantity, Unit Cost, Total Cost |
59 Products Received Ordered by Date | List of ordered products received by date. | Choose a date range and which General Ledger Account you’d like to run the report for. Date, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
60 Products Received Ordered by Product ID | List of products entered on the General Ledger sorted by product ID. | Choose a date range and which General Ledger Account you’d like to run the report for. Date, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
61 Products Received Grouped by Product ID (Simple) | List of products entered on the General Ledger grouped and summed by product ID. | Choose a date range and which General Ledger Account you’d like to run the report for. Date, Description, Size, Quantity, Total Cost |
62 Products Received Grouped by Product ID (Detailed) | List of products entered on the General Ledger grouped and summed by product ID. | Choose a date range and which General Ledger Account you’d like to run the report for. Date, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
64 Products Received Grouped by Category | List of products entered on the General Ledger grouped and summed by category. | Choose a date range and which General Ledger Account you’d like to run the report for. Category, Supplier, Date, Product ID, Description, Size, Check Number, Quantity, Unit Cost, Total Cost |
63 Products Received Grouped by Date | List of products entered on the General Ledger grouped and summed by date and product ID. | Choose a date range and which General Ledger Account you’d like to run the report for. Date, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
65 Products Received Grouped by Supplier | List of products entered on the General Ledger grouped and summed by supplier. | Choose a date range and which General Ledger Account you’d like to run the report for. Supplier, Date, Product ID, Description, Size, Check Number, Quantity, Unit Cost, Total Cost |
73 Search by Category | List of products according to category. | Choose a General Ledger Account and type in the Category you’d like to run the report for. Date, Category, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
72 Search by Product ID | List of products according to product ID. | Choose a General Ledger Account and type in the Product ID you’d like to run the report for. Date, Category, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
74 Search by Supplier | List of products according to supplier. | Choose a General Ledger Account and type in the Supplier Name you’d like to run the report for. Date. Category, Product ID, Description, Size, Supplier, Check Number, Quantity, Unit Cost, Total Cost |
Gift Cards
These reports provide insights into gift card transactions, including sales, redemptions, and outstanding balances. They track gift card sales by month, redeemed balances, unused balances by date, and the overall outstanding balance on all gift cards, helping to monitor the status and activity of gift card accounts.
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Number / Name | Description | How Its Calculated |
90 Gift Cards Redeemed | Tickets that contain at least one gift card redeemed. | Choose a date range. Date Closed, Ticket ID, Type, Client Name, Description, Amount. |
92 Gift Cards Redeemed by Month | Total and average sales of gift cards redeemed by month. | Choose a date range. Year, Month, Count, Min, Max, Average, Total (Numbers in parentheses notates a negative amount.) |
89 Gift Card Sales | Tickets that contain the sale of at least one gift card. | Choose a date range. Grouped by dates, with a subtotal for each date and a grand total for the Amount column. Date Closed, Ticket ID, Client Name, Description, Amount |
91 Gift Card Sales by Month | Total and average sales of gift cards grouped by month. | Choose a date range. Year, Month, Count, Min, Max, Average, Total |
131 Gift Cards Unused Balance By Date | Gift cards purchased within a specified date range with an unused balance | Choose a date range. Purchase Date, Gift Card ID, Type, Balance, Expiration Date, Comment |
109 Outstanding Balance on All Gift Cards | Total amount of outstanding balances (unused funds) on all gift cards. | Gift Card ID, Type, Date Purchased, Last Modified, Expiration Date, Client Name, Balance Grand Total for the Balance column. |
Gift Certificates
These reports provide insights into gift certificate transactions, including sales, unused balances, and outstanding item and cash balances. They track gift certificate statistics by month, the status of open gift certificates, and tickets that have used gift certificates.
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Number / Name | Description | How Its Calculated |
23 Gift Certificate Statistics | Sales and return statistics for gift certificates. | Choose a date range. Total, Average, Max, Min |
24 Gift Certificate Statistics by Month | Sales and return statistics for gift certificates by months. | Choose a date range. Month, Year, Number, Average, Max, Min |
128 Gift Certificate Unused Balance | All gift certificates that currently have a non-zero balance. | Gift Cert ID, Currency Balance |
110 Outstanding Cash Balance on All Open Gift Certificates | Total amount of outstanding cash balances on all open gift certificates. | Gift Cert ID, Date Purchased, Last Used, Original Amount, Balance Grand Total for the Original Amount and Balance columns. |
133 Outstanding Item Balance on All Open Gift Certificates | Total amount of outstanding item balances on all open gift certificates. | Grouped by Gift Certificate with a subtotal for each Gift Certificate and a grand total. Gift Cert ID, Item ID, Retail Price, % Discount, Currency Discount, Original Amount, Original Currency Equivalence, Remaining Balance, Remaining Currency Equivalence |
13 Tickets Using Gift Certificates | List of all tickets referencing a gift certificate. | Ticket ID, Client Name, Date Closed, Gift Cert ID |
Tips Claimed
These reports provide insights into tips claimed by employees and tickets, including detailed and summary breakdowns by employee, as well as tips associated with specific clients.
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Number / Name | Description | How Its Calculated |
51 Tips Claimed by Employee (Summary) | Total amount of tips claimed by each employee. | Employee, Amount ($) Grand Total (Sum of every Amount) |
52 Tips Claimed by Employee (Details) | List of tips claimed on each ticket grouped by employee name. | Grouped by Employee with a subtotal for each employee and a grand total. Employee Name, Ticket ID, Date Scheduled, Amount, Tip Type (Withheld or Direct) Settle Type (Settled or Unsettled), Settle Date |
53 Tips Claimed by Ticket | List of tips claimed ordered by ticket ID. | Employee Name, Ticket ID, Date, Amount Grand Total (Sum of Amounts) |
115 Tips with Client Names | List of tips received with client names over selected range of dates. | Grouped by Employee with a subtotal for each employee. Employee Name, Ticket ID, Date Scheduled, Amount, Client Name, Tip Type (Withheld or Direct) Settle Type (Settled or Unsettled), Settle Date |
Online Booking
These reports provide insights into online booking activity, including income from tickets booked online, services booked by employee, and top clients making online bookings.
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Number / Name | Description | How Its Calculated |
301 Income From Tickets Booked Online | Income generated by online booking by date closed. | Date Scheduled, Ticket ID, Client Name, Total ($) |
300 Services Booked Online By Employee | Services booked online by employee by date. | Grouped by Employee with a subtotal for each employee and a grand total. Employee Name, Ticket ID, Date Requested, Appointment Date, Service Name, Ticket Status, Price, Quantity, Total |
302 Top Online Booking Clients | Top clients of online booking by date. | Client ID, First Name, Last Name, Service/Product Total |
Miscellaneous
These reports provide insights into ticket details, including a gum label list, tickets with charges for process or finish time, and tickets with tender amounts less than the total.
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Number / Name | Description | How Its Calculated |
9 Gum Label List | List of all gum labels formats in database | Name (of Gum label format), Height, Width, Rows, Columns |
96 Tickets with Charge for Process or Finish Time | List of all tickets that incorrectly have a non-zero amount associated with the process or finish times. | This report is outdated. When a service has a processing/finishing time, you used to be able to add a price to the processing/finishing time on the ticket, but you can no longer do that. |
95 Ticket with Tender Less Than Total | List of all tickets that incorrectly have a tender less than the total. | This report is outdated, as the software will no longer allow a ticket to be closed when the tender is less than the total without putting the remaining balance to the client’s balance. |