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Login

Please note that your login credentials should not be shared with anyone else. Subusers can be made for other users.

Your CardPointe account is integrated with DaySmart, but CardPointe has a separate site for all CardPointe-related Items. Make your way over to the CardPointe Merchant Portal, then enter your login credentials.
Don't have a registered username? Be sure to check your email - an email to register your login likely arrived in your inbox around the time you signed up for processing.
Once you start the registration process, you are prompted to enter an additional Two-Factor security code that is sent to the email address associated with your account. The one-time security code is sent to your registered email address from our security partner, Ping Identity. Enter the security code and select Log In.

Having issues logging in? Contact us!

Merchant Portal

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My Account

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Accounts

If you have more than one MID/location, each linked account will be displayed here. You can request to have accounts linked, just contact us!

Selecting the hyperlink titled Not Compliant will launch a browser to take you to your Secure Trust Portal. This portal is where you can complete your PCI Compliance. We have an article that goes over every step of PCI Compliance, please be sure to follow the article if the incorrect options are selected you will still be non compliant.

PCI Compliance Steps

You have 60 days to complete PCI Compliance before a fee may be added to your account. PCI compliance is required to be filled out yearly to ensure you are not charged any non-compliant fees. Make sure to enable notifications so you're notified before expiration.

Equipment & Orders

You can sort your equipment list by location, if you have multiple MIDs, or by status.

In the Equipment tab, you can view a list of your account’s existing devices.
The Orders tab shows order history and has tracking numbers if you're waiting on a device.
- Select the drop-down arrow next to the order you wish to track
- Select the FedEx tracking number to launch the FedEx tracking website.

Reporting

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Transactions

The Transactions page displays a minimal set of data by default, providing a general overview of your transactions.

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Search transactions by the data you have available. Enter your search term into the search box to show the matching transactions. We recommend:

The last 4 of the card used
Amount ran

Use Filters to show transactions from specific locations, dates, or transaction statuses if you don't have the information above. By default, the search function searches all searchable columns.

The Status lets you know what state the credit card transaction is in.

Processed - Transaction has been fully funded.
Captured - Transaction has been run and will be processed overnight.
Declined - Declined by the issuing bank
Refunded - Funds have been sent back to the cardholder.
Authorized - There was an issue while processing the payment and funds need to be captured. See below for more.

If you see that a transaction is authorized, please note that this transaction has not been charged. Authorized charges will appear as pending in your client's bank account until the transaction is captured. If no action is taken within 3-5 days, the transaction will disappear from both your and your client's accounts. If you have authorized transactions that need to be processed (to accept the payment) or voided (to remove the pending charge), click the button for steps.

Authorized Transactions

Custom reports

Create custom reports based on your filters to load the same settings in the future.
Once you have selected the filters you desire, click Unsaved Report and then Save.
Title your report however you'd like
If you have multiple users and you want them to use this report then you can change the report type to public.
To switch between reports, use the Saved Reports button and select the title you're looking for
To delete a report, select it, then click the report title next to saved reports, and click Delete Report.
Export this report as a CSV or Excel file if you would like to download it

Funding

The Funding page displays all funding-related information. If you have more than one MID, you can use the location button to only see one or certain ones at a time.

Use the search box to find a specific date if needed.
Click on a funding date to see a list of all associated transactions and fees taken out that day.

If you're seeing fees once at the beginning of the month, typically the 2nd, this is your Processing fees from the month prior being removed. Take a look at your statements to see those fees broken down. If you're seeing any other fees or discrepancies you would like explained or reviewed, contact us!

Chargebacks

The Chargebacks page displays all chargebacks submitted by cardholders to dispute a transaction, including the location, request date, due date, reason, and the original transaction information associated with the chargeback.

Chargebacks are not common but occur when a cardholder submits to their bank that they did not authorize the transaction. DaySmart can not stop a cardholder from reporting charges as fraudulent, Please dispute and fraudulent chargebacks.

If you need to dispute a chargeback, you will need to contact Cardpointe and provide the case number from the website or mail. You can call CardPointe's support team at (800)-281-6305

Statements

You can view all of your recent monthly merchant statements, this breaks down the funding days and the fees for your account monthly.

Statements are released on the 2nd of everything month. Any fees that are owed will be taken out at the beginning of check month. Click the date of each statement to download a PDF copy for your records.

Administration

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Users

Your initial CardPointe account is created as an admin user, granting you access to all information and functions within CardPointe. To provide access to other individuals within your business, create a separate user account for them. You can control permissions for each account, allowing you to control each user's level of access.

Click the +New User button.
Enter the user's Name, Email address, Time Zone, and select the User Type.
1. Admin: Users are granted full access to all data and functions.
  1. Click the Save button to create the account.
2. Standard: users are restricted from creating or managing users, and can be further limited to specific data and functions by location.
  1. We recommend enabling the applicable permissions for Location, Reporting data, and Support Ticketing.
  2. Click the Save button at the bottom to create the account.
You will be prompted with a verification code to authenticate your account. The code is sent to your email on file and will expire in 10 minutes of being sent. A successful authentication is valid for the duration of your session.
Lastly, a registration email is then sent to the email address for the new user to create a password and complete the account registration.
You can edit a user's permissions later by clicking on the first or last name and going to site permissions. Make sure to save at the bottom!

Notifications

CardPointe will notify you about issues with transactions if you have the Dashboard or Email notifications checked for issues you'd like to be notified of.

Click on the Name of the user.
Then select the tab ‘Dashboard Notifications’
Place a check next to any item you wish to display on your Dashboard, then select Save.
Then select the tab ‘Email Notifications’
Place a check next to any item you wish to receive an email notification for, then select Save.

It is strongly recommended to turn on the ‘Per Rejected Transaction’ and 'PCI Non-Compliance' email notifications.

CardPointe requires the PCI compliance form to be submitted yearly to avoid non-compliance fees.

Batching

Next-day funding or 2nd-day funding is available, depending on what time you set to batch out.

Next-day funding is supported by default if you choose to have your cards automatically batch out by 9:30 EST. If you choose to do next-day funding, you’ll want to make sure you run your corresponding DaySmart financial reports from 9:30 EST the previous day to 9:30 EST the following day.

Pro Tip! Sometimes next-day funding isn’t the easiest to reconcile due to needing to change times when running reports. Users that want convenience of reconciliation will change the batch times to midnight the location time so they can run their sales reports within the software to match the calendar day. In this case, 2nd day funding will occur and card sales taken on Monday will be funded on Wednesday in your bank.

FAQ

Q: What is PCI Compliance?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store, or transmit credit card information maintain a secure environment. Read more.

Q: What if I can't remember my password?

If you know the email you signed up with but are just unsure of the password, you can click Forgot Password to have a reset link sent to your email. If you don't see it at first, check your Spam / Junk folder.

Contact Us

Don't understand what you're seeing in CardPointe and still have questions? Contact us through our live chat option in our Support Center or email us at [email protected].

Resend Registration email or Username request

We can provide you with your username and email on file or send you an email to register your account. Please provide the following information to verify the account: