Messages will not send until your messaging account registration has been verified by Twilio. Please call our support team at 1 (800) 604-2040 if you have any questions.
In order for a client to receive a text reminder from you in just one segment, it is recommended that the template you're using contain no more than 160 characters. Many SMS providers will split messages into multiple segments if they exceed 160 characters. Messages sent in multiple segments will increase the number of texts your software sends and may result in overage charges. Limit your character count quickly and easily in the Messaging and Marketing drop-down menu.
Select Messaging & Marketing then choose Messaging System Settings.
Click Edit Appointment Notifications.
In the Appointment Reminders tab, click Edit Message next to Text Reminders.
Click Edit Current Text. The lower section displays the Estimated # of text messages and the Estimated length of message.
Modify the body of your message so the Estimated # of text messages says 1 and the Estimated length of message is 160 or lower to ensure only one text message per reminder is sent.
Click Save Text Message when complete.
Make sure to check the Client Notifications tab as well. Use the Edit Text Message buttons for each appointment notification type and do the same as above for each text template to ensure only one text message is sent.
Messages will not send until your messaging account registration has been verified by Twilio.