š Overview
If you have forgotten the password for your Remote Access account, you can reset it from a web browser or from the mobile app. A password reset link is emailed to you, and once you create a new password, you can sign in to your account again.
š Reset Your Password
Choose the method that works best for you. Each method sends a password reset link to the email address on your account.
š Using a Web Browser
Request a password reset link from your Remote Access website.
Go to the Remote Access website for your product:
Click the forgot your password? link under the password box.
āType the email address for the account in the dialog box and click Reset my password.
A password reset link is emailed to the address you entered.
āļøNote: If you have not received the email, check your spam or junk folders.
š± Using the iPhone or iPad App
Request a password reset link from the Log In screen of the iPhone or iPad app.
Tap Help on the Log In screen of the app.
āTap Reset Password in the Support section.
āType the email address for the account and tap Done.
A password reset link is emailed to the address you entered.
š¤ Using the Android App
Request a password reset link from the Log In screen of the Android app.
Tap the Question Mark (?) icon on the Log In screen of the app.
āType the email address for the account and tap Reset.
A password reset link is emailed to the address you entered.
š” Pro tip: When you reset your password from the app, open the reset link in a web browser on a laptop or computer. App redirections can cause trouble accessing the link.
After you sign in to your email, click the link to reset your password, and create a new password, you can sign in to your account again.