How To
By Angel and 2 others3 authors57 articles
- Ticket History - DesktopLearn how to access a ticket's history, what details it tracks, and an example of how to use it to find changes.
- Creating a Recurring Appointment - Desktop
- Multi-Ticket Checkout - DesktopLearn how to combine multiple tickets into one checkout, and what happens if the primary ticket is deleted.
- Changing the Length of an Appointment
- Deleting Multiple/Recurring Time Blocks
- How do I adjust the order of the employees on the appointment book?
- Appointment Book Color Codes OverviewThis article explains how appointment book color codes help you quickly identify appointments, how color priority works, and how to customize employee colors and order in the appointment book.
- Adding Services
- Adding Products
- Modifying Employee Schedules
- Syncing with QuickBooks Connect
- Deleting Information from Your DatabaseLearn how to make products, services, coupons, and clients inactive instead of deleting them, and how to permanently delete an item if you need to, including removing it from every…
- Registering with an Online Account
- Multi-Location (Wide Area Network or WAN) SetupLearn how to connect two or more business locations using Tailscale or Hamachi VPN so you can share and view database information across locations in the software.
- Database Restoration OverviewLearn how to restore a backup copy of your database to recover your information after data loss or database problems.
- Restarting the Remote Access Service
- Processing Returns
- How Do I Merge Duplicate Clients?Learn how to merge duplicate client accounts and choose which information to keep.
- How do I restore a backup copy of my database?
- Manually Starting SQL ServerLearn how to manually start SQL Server if the software shows a message that SQL Server has not started or cannot be started.
- Password & Employee Access Overview
- Cash Drawer Setup & Troubleshooting
- Upgrading SQL ServerLearn what a SQL Server upgrade involves, how to back up your database first, and how to get help upgrading your version of SQL Server.
- Importing & Migrating DataLearn how to prepare, format, and import your data files to ensure a smooth transition into DaySmart Cloud.
- Managing Employee Permissions
- Where do I go in my software to set up employee access and passwords?
- I've forgotten my password. Can you help me override it?
- Changing the ThemeLearn how to change your software's theme, plus FAQs and tips on picking a style that works for your business.
- Adding an Image or Logo to ReceiptsLearn how to add a custom image or logo to print on your client receipts.
- Accepting Online Promotions and CouponsLearn how to add, redeem, and track usage of coupons for online promotions like Groupon or Living Social.
- Keyboard ShortcutsLearn the function key and Ctrl key keyboard shortcuts available throughout the software.
- Keeping Remote Access Connected
- How do I adjust when the Reorder Product pop-up message appears?Learn how to control when the Reorder Product pop-up appears in the software, including after a ticket closes, once a day, every few hours, or turning it off entirely.
- Sales Tax Overview
- Cash Drawer Balancing Overview
- Loyalty Points & Rewards OverviewLearn how to set up loyalty point rewards, record and adjust client points, and redeem points on a ticket.
- Change a Client IDLearn how to check permissions, enable client ID editing, and change a client's ID.
- Does my computer need to be on for Remote Access to work?
- Database Backup OverviewLearn how to restore a backup copy of your database using the software's built-in restore options, including automatic backups, specific file locations, and SQL Server database files.
- Support OptionsFind contact details, business hours, and the best ways to reach DaySmart support for software and payment assistance.
- View & Manage Your BillUse Account Management to view your next bill date and estimated total, manage subscription services, and access billing tools for your DaySmart Desktop account.
- Reinstalling DaySmart Desktop Software
- Reputation Management (Desktop - Winform)
- Transferring & Reinstalling DaySmart Desktop SoftwareLearn how to reinstall or transfer DaySmart desktop software to a new computer, including how to backup your database, work with support for setup, and reconnect networked computers.
- Resetting Your Remote Access Password
- Exporting Database InformationLearn how to export database information from the software using the Export tool. Each selection is saved as its own tab-delimited (.txt) file that can be opened in Microsoft Excel.
- Switching Client and Server ComputersLearn how to switch a client workstation with a server in a network environment, including how to backup your database, set up the new server, and reconnect client computers.
- Updating the Desktop SoftwareLearn how to update your desktop software to the latest build of Version 13, or upgrade to Version 13 from an older version — including backup, uninstall, install, and registration…
- Updating to Version 13 from a Previous VersionLearn how to upgrade your desktop software to version 13 from a previous version, including backing up your database, uninstalling, and registering.
- Changing the Displayed CurrencyLearn how to change the currency symbol shown in the desktop software, remote access website, and mobile app.
- Connecting Your Client ComputersLearn how to set up your server, connect new client computers, and troubleshoot network connection issues.
- Creating and Adding Remote Access Users
- Do I need assistance to install DaySmart?
- First Time Setup and InstallationLearn how to download, install, and complete first-time registration and setup for your software.
- How can I obtain my newest temporary serial number?
- How to Remove a Remote Access User
- Network Troubleshooting GuideTroubleshoot network connection issues in DaySmart Desktop when a client computer can’t connect to the server, including checking the server name, firewall settings, ping testing, and common SQL Server components.